Shipping and Return Policy

At Shawlstone Boutique, we strive to provide a smooth and reliable shopping experience. Please review our shipping and return policies below to understand how we handle your orders and returns.

Shipping Policy

1. Processing Time

  • All orders are processed within 3–5 business days (excluding weekends and holidays).
  • Custom or personalized orders may take additional time, which will be communicated at the time of purchase.

2. Shipping Rates & Delivery Times

  • Domestic Shipping:
    • Standard shipping: 3 to 5 days
    • Express shipping: 1 to 2 days
  • International Shipping:
    • Delivery times vary by destination and typically range from 7–21 business days.

Shipping rates are calculated at checkout based on your location and the size of your order. Free shipping is available for orders over 5 products. 

3. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

4. Delays & Issues

While we work hard to ensure timely delivery, delays may occur due to weather, customs, or other unforeseen factors. Please contact us at [insert email] if your order is delayed or if there are any issues.

Return Policy

1. Eligibility for Returns

We accept returns for unused, undamaged items in their original condition and packaging within 14 days of delivery. Custom or personalized items are non-refundable unless they arrive damaged or defective.

2. Return Process

  • To initiate a return, contact us at return@shawlstoneboutique.com with your order number and reason for the return.
  • Once approved, we will provide you with return instructions.
  • The customer is responsible for return shipping costs unless the item is damaged or defective.

3. Refunds

  • Once we receive and inspect the returned item, we will notify you of the refund approval status.
  • Approved refunds will be processed within 7–10 business days to your original payment method.

4. Exchanges

If you would like to exchange an item, please contact us at [exchange@shawlstoneboutique.com]. Exchanges are subject to product availability.

5. Damaged or Defective Items

If your item arrives damaged or defective, please email us within 7 days of delivery with photos of the item and packaging. We will arrange for a replacement or a refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products.
  • Sale items or final clearance items.
  • Gift cards.

Contact Us

For any questions or concerns about shipping or returns, please reach out to us. 

Thank you for choosing Shawlstone Boutique. We are committed to ensuring your satisfaction and look forward to serving you!

Shopping Cart