FAQ – Shawlstone Boutique
Welcome to our FAQ page! Here, we’ve compiled answers to the most commonly asked questions about our products, orders, and policies. If you don’t find what you’re looking for, feel free to contact us directly.
1. What kind of products does Shawlstone Boutique offer?
We specialize in handcrafted handbags, bracelets, necklaces, and clothing. Each piece is uniquely designed and carefully handmade to ensure quality, style, and durability.
2. Are all your products handmade?
Yes, all our products are 100% handmade. We take pride in working with skilled artisans who put their heart and soul into crafting every item.
3. What materials do you use?
We use high-quality materials, including ethically sourced fabrics, beads, metals, and other sustainable resources, to ensure our products are durable, beautiful, and eco-friendly.
4. Do you take custom orders?
Yes, we do! If you’re looking for a personalized design or a custom piece, feel free to reach out to us. We’ll work with you to create something unique and tailored to your preferences.
5. How do I care for my handmade products?
To ensure longevity, handle your handmade items with care. Avoid exposing them to harsh chemicals, moisture, or prolonged sunlight. For cleaning, use a soft cloth or follow the care instructions provided with your product.
6. What payment methods do you accept?
We accept all major credit cards, debit cards, and secure online payment methods, including PayPal.
7. Where do you ship, and how long does shipping take?
We ship worldwide! Shipping times depend on your location, but most orders are processed and shipped within 3–5 business days. You’ll receive a tracking number once your order is dispatched.
8. Do you offer free shipping?
Yes, we offer free shipping on orders over [insert amount based on your policy]. For smaller orders, standard shipping rates apply.
9. What is your return policy?
We accept returns within 14 days of delivery for unused and undamaged items in their original packaging. Please contact us to initiate a return or exchange. Custom orders are non-refundable.
10. Can I gift wrap my order?
Absolutely! We offer gift wrapping options at checkout. Let us know if you’d like to include a personalized message with your gift.
11. How can I contact Shawlstone Boutique?
You can reach us via email at [insert contact email] or through our contact form on the website. We aim to respond to all inquiries within 24–48 hours.
12. Do you have a physical store?
Currently, we are an online boutique only. However, we occasionally participate in pop-up markets and events. Follow us on social media to stay updated!
13. Are your products sustainable?
Yes, sustainability is at the heart of what we do. We prioritize eco-friendly materials and ethical practices in every step of our process.
If you have more questions, feel free to reach out! Thank you for choosing Shawlstone Boutique. We’re here to make your shopping experience memorable and fulfilling.